Privacy Policy

Convenient Urgent Care (“Convenient Urgent Care,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when visiting our website.

This Privacy Policy explains what information we collect through our website, how we use it, and your choices regarding that information.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Voluntarily Provide

You may voluntarily provide personal information when you:

• Complete a contact form
• Request information
• Contact us by email
• Call our offices
• Submit general inquiries

Depending on the information you choose to provide, we may collect:

• Name
• Email address
• Telephone number
• Message content
• Any additional information you voluntarily submit

Please do not submit confidential medical information or other sensitive health information through general website contact forms unless specifically requested by Convenient Urgent Care.

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visit
• Time spent on pages
• Referring website
• General geographic region

This information helps us understand how visitors use our website and allows us to improve its performance.

2. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

We also use Google Analytics to understand website traffic, visitor behavior, and website performance.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Browser information
• Device information
• Approximate geographic location
• Referral sources

This information is aggregated and does not identify you personally.

You may disable cookies through your browser settings; however, some website features may not function properly.

3. How We Use Information

We use collected information to:

• Respond to inquiries
• Provide requested information
• Improve website performance
• Analyze visitor trends
• Maintain website security
• Improve user experience
• Comply with applicable legal obligations

We do not use website information to make medical decisions.

4. Sharing of Information

Convenient Urgent Care does not sell, rent, or trade your personal information.

We may share information only with:

• Website hosting providers
• Analytics providers (such as Google Analytics)
• Technology vendors that help operate our website
• Government agencies or law enforcement when required by law
• Professional advisors when reasonably necessary

Any third-party service providers receive only the information necessary to perform their services.

5. Third-Party Websites

Our website may contain links to third-party websites.

Convenient Urgent Care is not responsible for the privacy practices or content of external websites.

We encourage visitors to review the privacy policies of any website they visit.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through this website.

However, no website, network, or electronic transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted over the Internet.

7. Medical Information and HIPAA

This Privacy Policy applies only to information collected through this website.

Medical records and protected health information collected during the course of providing healthcare services are governed by applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), and our separate Notice of Privacy Practices.

Submitting a contact form or browsing this website does not create a physician-patient relationship.

8. Children’s Privacy

This website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children through this website.

If we become aware that personal information has been submitted by a child under 13 without appropriate consent, we will take reasonable steps to remove that information.

9. Your Privacy Choices

You may contact us at any time to:

• Request access to personal information you submitted through the website
• Request correction of inaccurate information
• Request deletion of information where applicable by law
• Ask questions regarding this Privacy Policy

We will respond as required by applicable law.

10. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to request information regarding personal information collected about you and, where applicable, request deletion of such information.

Convenient Urgent Care does not sell personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes become effective immediately upon posting the updated version on this website.

The Effective Date at the top of this page reflects the latest revision.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Convenient Urgent Care

Website: https://convenienturgent.com

Phone:

Northside
413 W. Parker Road
Houston, TX 77091
(713) 691-3300

Pasadena
3950 Spencer Highway
Pasadena, TX 77504
(832) 925-7600

Eldridge
14614 Grisby Road
Houston, TX 77079
(281) 890-3822